Glossary
How Sway's operation works, term by term.
3
- 3PL
- Target expansion: YNK adds warehousing + pick-pack fulfillment + returns on top of sortation — owning more of the stack end to end.· Commercial
A
- ADV (Average Daily Volume)
- The weekly-average daily parcel volume that sets the per-parcel rate ($0.20 up to 10k/day, tiering to $0.16 at 50k).· Commercial
- AI Audit
- An automatic score of a delivery’s POD photos (e.g. “85 — Approved”) that a reviewer can apply or override.· Delivery
- Assign to DSP
- The Label Manager action that sets/reassigns a package’s DSP (Sway / TForce) — clears the double-dash and routes the package.· Systems
- Audit
- Wilson’s Audits tool (Tools → Audits) — review a delivery’s POD and either approve a Perfect Delivery or Report a problem.· Delivery
- Auditor
- Who reviewed a delivery — a person or the AI auditor (ai@…).· Delivery
B
- Barcode / Received (True / False)
- A Label Manager column — whether the package has physically been received/scanned into custody yet.· Scanning
- Barcode Scanner (Wilson)
- A browser single-scan tool in Wilson’s Tools — enter a tracking ID, Go, optionally print the label. Distinct from the floor handheld app.· Systems
C
- Consolidation
- Combining a market’s packages into one gaylord/pallet + one consolidation label/manifest for the outbound linehaul. The core cost lever.· Operations
- Consolidation label (gaylord tag)
- The QR-coded label created in Wilson (Inventory → Containers → + Add Consolidation) identifying a gaylord’s origin hub, destination market, and departure date. One per pallet.· Operations
- Container (function)
- The handheld tile used for the SCAN 2 consolidation scan (“Scan Container ID”).· Scanning
- Container-ID QR
- The QR on a consolidation label (printed in Wilson) that the crew scans in SCAN 2 to open a gaylord for a specific market before loading parcels into it.· Scanning
- CX / DX contacted
- Savers flags for whether the customer (CX) or driver (DX) was contacted about a flagged delivery.· Delivery
D
- DCPP
- A per-route unit-economics figure in Dispatch — the driver/delivery cost per package for the run.· Delivery
- Delivery Notes
- A Wilson Tools view that previews the customer delivery communications for a given date.· Delivery
- Dispatch
- Wilson’s Dispatch module (admin.shipsway.com/routes) — build, price, and release driver routes and view trips. Sway’s fleet-facing layer.· Delivery
- Double dash (--)
- A package with no DSP assigned — the carrier field reads “--” and the handheld errors on scan. Fixed by reassigning the DSP in Label Manager, which resolves the package’s market/state.· Scanning
- Driver Launched
- A trip/package status — the driver has started the route with the parcel on board (between Scheduled and Complete/Failed).· Delivery
- Driver Reliability
- A driver’s reliability score, shown on the Dispatch route table to inform assignment.· Delivery
- DSP (Delivery Service Provider)
- The carrier/service assigned to a package — shown in Label Manager as “Assigned To” (Sway or TForce). It determines how the package sorts; when it’s missing the field shows “--” and the scan errors.· Carriers
E
- End of Shift (EOS)
- Closing the sort: label & wrap all market pallets, set aside missorts, load the truck, and send the EOS report email to Sway ops.· Operations
G
- Gaylord
- A large bulk container/bin that packages are consolidated into by destination market.· Operations
- GOFO
- A third-party carrier occasionally found as a missort in the Sway inbound (e.g. a GOFO parcel placed on the PHL pallet and flagged in the End-of-Shift report).· Carriers
- Green / red pop-up
- Scan feedback. Green = success. Red = error (unmanifested, missort, double-dash/no-DSP, unscannable, or wrong-gaylord/market mismatch). Device sound + vibration should be on.· Scanning
H
- Hub Origin / Destination
- Fields on a consolidation label. Origin = Veiled NJ; destination = the market the pallet is going to.· Network
I
- Ingest (function)
- Take a handoff of packages from a driver — the fleet-facing intake door.· Scanning
- Inventory (function)
- Look up a package or container’s status and location; also where consolidation labels are created and package labels reprinted (via Wilson).· Scanning
K
- Kori Garcia
- Sway Head of Operations — primary ops contact for the sort-center launch.· Roles
L
- Label Manager
- Sway’s browser tool (operations.useswyft.com/labels) to reprint unscannable labels, Assign to DSP (Sway / TForce, incl. double-dash fixes), enter unmanifested packages, and group/export labels (by Merchant, by Status, CSV). Rows show service type, received (T/F), and assigned-/manifested-to DSP.· Systems
- Launch Center
- Target expansion: YNK becomes the inbound launch point for a market, receiving merchant inventory before it enters the network.· Commercial
- Linehaul
- A scheduled truck moving consolidated volume between the hub and the next node. Inbound arrive ~6:15–8:30pm; Sway markets depart ~10–10:30pm; SpeedX + T-Force depart ~3–3:30pm.· Network
- Locations (Entities)
- The ~168 hubs / pickup points / facilities in Wilson’s Entities → Locations.· Systems
M
- Market
- A destination region for the night sort (NJ, NYC, PHL, DC…). Each has its own staging location, gaylord/pallet, and sort code.· Operations
- Middle-mile (MM1/MM2/MM3)
- The inbound pickup routes that collect partner volume and drop it at the sort center.· Network
- Missort
- A package that shouldn’t be in the Sway inbound (a SpeedX/T-Force package, or another carrier). Full non-Sway pallets are reverted same day; individual packages go out next day with the right carrier; non-Sway/T-Force/SpeedX are RTS’d. Counted in the End-of-Shift report.· Operations
N
- New customers
- A Wilson dashboard KPI — net-new delivery recipients that day.· Systems
- Night sort
- The evening receive → sort → consolidate → dispatch cycle at the sort center (inbound ~6:15–8:30pm; Sway outbound ~10–10:30pm).· Operations
O
- Offer Price
- The pay offered to a gig driver to run a route.· Delivery
- Outgoing pallets
- The consolidated market pallets loaded for the night’s outbound linehaul, reported by market in the End-of-Shift report (e.g. 5 NY, 1 DC, 1 PA, 2 NJ).· Operations
- Overview (function)
- A live hub snapshot — received, in-sort, staged, outbound, on-time, missorts.· Scanning
P
- Package Problem Reason
- A Wilson Packages filter/field categorizing why a package is flagged.· Operations
- Pallet
- A market’s consolidated unit for linehaul — wrapped and labeled (e.g. “1 of 4”) at end of shift.· Operations
- Partner
- A brand/shipper whose volume flows through the sort (AMS, GOAT, SimpleHuman, THG, Revolve, Veiled). Network-wide, Sway also carries for American Eagle, Nordstrom, The RealReal, Overnight Oats, Alias and more.· Network
- PAYG (Pay-as-you-go)
- A user payment plan seen in Wilson’s Users.· Commercial
- Per-parcel fee
- Sway’s payment to YNK per parcel sorted. Phase 1: labor-included, min 1,000 orders/working day, billed monthly Net-5.· Commercial
- Perfect Delivery
- An Audit pass — correct POD and location; approve.· Delivery
- POD (Proof of Delivery)
- The photos, completion notes, and geolocation a driver captures at drop-off — reviewed in Wilson’s Audits.· Delivery
R
- Receive (function)
- Intake of inbound freight. In this sort center the in-custody first scan is performed through Sort.· Scanning
- Release Routes
- Publishing built routes to drivers in Dispatch so they can be launched.· Delivery
- Report reasons
- The fixed taxonomy for flagging a bad delivery — misdelivered, geolocation wrong, unsafe/unclear, missing POD/label/address photo, driver didn’t follow instructions, RTS, missing handoff…· Delivery
- Reprint label
- Re-encoding and reprinting a package label in Label Manager when the original barcode won’t scan (damaged or unreadable).· Systems
- Returns pickup
- A trip where a driver collects a return from a consumer back to the merchant (e.g. Nordstrom, The RealReal) — the reverse leg of the network.· Delivery
- Route
- A driver’s planned run of stops in Dispatch, with an origin, assigned driver, driver-reliability score, offer price, trip count, DCPP, and scheduled/launched/completed times.· Delivery
- RTS (Return to Sender)
- Sending a mis-delivered / other-carrier package back to the partner; flagged to Sway ops.· Operations
S
- Saver
- A team member assigned (via the Savers queue) to “save” a flagged delivery — resolving it, noting whether the customer (CX) or driver (DX) was contacted, and escalating via Slack.· Delivery
- SCAN 1 — In-custody
- The first scan, done via the Sort function, taking each arriving package into Sway’s custody at the hub and marking it for sorting. Green = ok; red = unmanifested, missort, double-dash (no DSP), or unscannable.· Scanning
- SCAN 2 — Consolidation
- The second scan, done via the Container function: scan the gaylord’s Container-ID QR to set the active market, then scan each package into it. The app checks the package’s market matches the gaylord.· Scanning
- Service Type (Expedited / NextDay)
- The delivery speed tier on a label (Expedited, NextDay) — separate from the carrier/DSP.· Carriers
- Sort (function)
- The handheld tile used for the SCAN 1 in-custody scan.· Scanning
- Sort Center
- The facility (YNK / Veiled NJ) where inbound parcels are received into custody, sorted by market, consolidated, and staged for outbound linehaul. Runs a night sort.· Operations
- Sort code
- The market code in the upper-right of a Sway label (RM-NYC, RM-DC, RM-NJE, RM-PHI, RM-OAK) that tells the sorter which market gaylord a package belongs to. “RM” = ReturnMates, Sway’s former name.· Carriers
- Staging location
- A physical pallet/gaylord spot set up per destination (NJ, NYC, PHL, DC Sway, plus SpeedX and T-Force) to consolidate into after the in-custody scan.· Operations
- Swaps
- A Wilson dashboard metric — packages reassigned from one driver/route to another.· Systems
- Sway app
- The handheld scanner app that drives the two scan environments (SCAN 1 Sort, SCAN 2 Container). Runs on shared, PIN-locked devices.· Systems
- Sway ops team
- The Sway side receiving the EOS report and coordinating markets/linehauls (Kori Garcia, Bill Shannon, Frederico Braga, Kristian Zak, Eric).· Roles
- Sway Select (S)
- Sway’s own delivery service. Label shows a black “S” box. These are sorted by market for the night linehaul — the only labels that should be in the Sway inbound.· Carriers
- Sway Standard / DGD (SpeedX)
- The SpeedX carrier service. Label shows “sway DGD” and an SPX tracking ID. Any SPX package goes into a designated SpeedX gaylord with no further sort.· Carriers
T
- T-Force (T)
- A third-party carrier. Label shows a black “T” box. Handled as separate T-Force volume (or flagged a missort if it lands in the Sway inbound).· Carriers
- TrackID
- A package’s tracking barcode — e.g. SWAY1A0AKT… for Sway Select, SPXAUS104100000809 for SpeedX.· Carriers
- Trip
- A single stop on a route — a pickup or a delivery. Trips roll up into routes and into the dashboard’s per-hub Pickup / Delivery tallies (Pending → Scheduled → Driver Launched → In Progress → Complete / Canceled / Failed).· Delivery
U
- Unders
- A Wilson dashboard metric — packages that came up short against what was expected (manifested/scheduled but not accounted for).· Systems
- Unmanifested package
- A package that scans with no manifest record. Set aside and entered manually — first in Label Manager, then Wilson.· Operations
- Users (Entities)
- Delivery recipients in Wilson’s Entities → Users (~3.4M; name, email, address, phone, payment plan/status).· Systems
V
- Veiled NJ
- YNK’s sort-center facility (465 Mola Blvd, Elmwood Park, NJ) — the origin hub for Sway’s North-East night sort.· Network
W
- Waiting for Scan
- The app’s ready-to-scan state.· Scanning
- Wilson
- Sway’s admin web (admin.shipsway.com). YNK uses it to print consolidation labels (a QR per gaylord), but it spans the whole operation: Dashboard (KPIs + trips by hub), Dispatch (driver routes), Inventory (Packages / Consolidations / Containers), Entities (Users / Locations), and Tools (Barcode Scanner, Audits, Savers, Delivery Notes).· Systems