Glossary

The operation, term by term.

89 terms

3PL (Third-Party Logistics): A provider that runs outsourced logistics for a merchant: warehousing, inventory management, and order fulfillment (pick, pack, ship), often including returns processing and distribution. A stage beyond the parcel sort, not the same as it.· Industry

ADV (Average Daily Volume): The weekly-average daily parcel volume. It sets the per-parcel rate on a tiered schedule in the confidential term sheet; the figures are not shown in this demo.· Commercial
AI Audit: An automatic score of a delivery’s POD photos (e.g. “85 — Approved”) that a reviewer can apply or override.· Delivery
Assign to DSP: The Label Manager action that sets/reassigns a package’s DSP (Sway / TForce) — clears the double-dash and routes the package.· Systems
Audit: Wilson’s Audits tool (Tools → Audits) — review a delivery’s POD and either approve a Perfect Delivery or Report a problem.· Delivery
Auditor: Who reviewed a delivery — a person or the AI auditor (ai@…).· Delivery

Barcode / Received (True / False): A Label Manager column — whether the package has physically been received/scanned into custody yet.· Scanning
Barcode Scanner (Wilson): A browser single-scan tool in Wilson’s Tools — enter a tracking ID, Go, optionally print the label. Distinct from the floor handheld app.· Systems
Bound pallet: A pallet bound to the Sort flow (e.g. “Pallet 1 = NY”) so a matching scan sorts and consolidates in one motion; a mismatch is flagged to a different pallet. One pallet ID ↔ its parcel IDs.· Scanning

Consolidation: Combining a market’s packages into one gaylord/pallet under a single consolidation label and manifest for the outbound linehaul. Shipping full, consolidated pallets is the main linehaul cost saving.· Operations
Consolidation label (gaylord tag): The QR-coded label created in Wilson (Inventory → Containers → + Add Consolidation) identifying a gaylord’s origin hub, destination market, and departure date. One per pallet.· Operations
Container (function): The handheld tile used for the SCAN 2 consolidation scan (“Scan Container ID”).· Scanning
Container-ID QR: The QR on a consolidation label (printed in Wilson) that the crew scans in SCAN 2 to open a gaylord for a specific market before loading parcels into it.· Scanning
CX / DX contacted: Savers flags for whether the customer (CX) or driver (DX) was contacted about a flagged delivery.· Delivery

DCPP (delivery cost per package): A per-route unit-economics figure in Dispatch: the driver/delivery cost of a run divided by the packages on it.· Delivery
Delivery Notes: A Wilson Tools view that previews the customer delivery communications for a given date.· Delivery
Dispatch: Wilson’s Dispatch module (admin.shipsway.com/routes) — build, price, and release driver routes and view trips. Sway’s fleet-facing layer.· Delivery
Dock: A receiving bay (D-1…D-4) assigned to an inbound truck when it arrives.· Network
Double-dash (--): A package with no DSP assigned — the carrier field reads “--” and the handheld errors on scan. Fixed by reassigning the DSP in Label Manager, which resolves the package’s market/state.· Scanning
Driver Launched: A trip/package status — the driver has started the route with the parcel on board (between Scheduled and Complete/Failed).· Delivery
Driver Reliability: A driver’s reliability score, shown on the Dispatch route table to inform assignment.· Delivery
DSP (Delivery Service Provider): The carrier/service assigned to a package — shown in Label Manager as “Assigned To” (Sway or TForce). It determines how the package sorts; when it’s missing the field shows “--” and the scan errors.· Carriers

End of Shift (EOS): Closing the sort: label & wrap all market pallets, set aside missorts, load the truck, and send the EOS report email to Sway ops.· Operations
ETA: A truck’s expected arrival (inbound) or departure (outbound) time on the linehaul board.· Network

Fulfillment (pick, pack, ship): Assembling and shipping a merchant’s orders from stored inventory: picking the items, packing them, and generating the shipping label. The core warehousing function of a 3PL.· Industry

Gaylord: A large bulk container/bin that packages are consolidated into by destination market.· Operations
GOFO: A third-party carrier occasionally found as a missort in the Sway inbound (e.g. a GOFO parcel placed on the PHL pallet and flagged in the End-of-Shift report).· Carriers
Green / red pop-up: Scan feedback. Green = success. Red = error (unmanifested, missort, double-dash/no-DSP, unscannable, or wrong-gaylord/market mismatch). Device sound + vibration should be on.· Scanning

Hub Origin / Destination: Fields on a consolidation label. Origin = Veiled NJ; destination = the market the pallet is going to.· Network

Ingest (function): Take a handoff of packages from a driver — the fleet-facing intake door.· Scanning
Injection: Handing consolidated volume to a national or regional carrier for the delivery legs a network does not run itself.· Industry
Inventory (function): Look up a package or container’s status and location; also where consolidation labels are created and package labels reprinted (via Wilson).· Scanning

Label Manager: Sway’s browser tool (operations.useswyft.com/labels) to reprint unscannable labels, Assign to DSP (Sway / TForce, incl. double-dash fixes), enter unmanifested packages, and group/export labels (by Merchant, by Status, CSV). Rows show service type, received (T/F), and assigned-/manifested-to DSP.· Systems
Last-mile delivery: The final leg from a local hub to the recipient’s door, closed out with proof of delivery. Sway’s core service.· Industry
Launch center (induction point): A first-mile facility where a carrier inducts merchant volume into its delivery network (advance ship notice, dock scheduling, induction) before linehaul. The network’s intake point for a market.· Industry
Linehaul: A scheduled truck moving consolidated volume between the hub and the next node. Inbound arrive ~6:15–8:30pm; Sway markets depart ~10–10:30pm; SpeedX + T-Force depart ~3–3:30pm.· Network
Linehaul board: The live inbound/outbound truck board (Linehauls tab): ETAs, package counts, unload/load progress — updated as trucks are scanned.· Network
Locations (Entities): The ~168 hubs / pickup points / facilities in Wilson’s Entities → Locations.· Systems

Market: A destination region for the night sort (NJ, NYC, PHL, DC…). Each has its own staging location, gaylord/pallet, and sort code.· Operations
Middle-mile (MM1/MM2/MM3): The inbound pickup routes that collect partner volume and drop it at the sort center.· Network
Missort: A package that shouldn’t be in the Sway inbound (a SpeedX/T-Force package, or another carrier). Full non-Sway pallets are reverted same day; individual SpeedX / T-Force packages go out next day with that carrier’s pickup; any other carrier is RTS’d to the partner and flagged to Sway ops. Counted in the End-of-Shift report.· Operations

New customers: A Wilson dashboard KPI — net-new delivery recipients that day.· Systems
Night sort: The evening receive → sort → consolidate → dispatch cycle at the sort center (inbound ~6:15–8:30pm; Sway outbound ~10–10:30pm).· Operations
Non-Sway captured: The count of non-Sway packages (T-Force, SpeedX, GOFO…) YNK scanned and recorded — volume otherwise invisible to YNK in Sway’s systems.· Operations

Offer Price: The pay offered to a gig driver to run a route.· Delivery
Operator PIN: A per-employee PIN to sign in to a shared handheld, so every scan is attributed to an operator.· Systems
Outgoing pallets: The consolidated market pallets loaded for the night’s outbound linehaul, reported by market in the End-of-Shift report (e.g. 5 NY, 1 DC, 1 PA, 2 NJ).· Operations
Overview (function): A live hub snapshot — received, in-sort, staged, outbound, on-time, missorts.· Scanning

Package Problem Reason: A Wilson Packages filter/field categorizing why a package is flagged.· Operations
Pallet: A market’s consolidated unit for linehaul — wrapped and labeled (e.g. “1 of 4”) at end of shift.· Operations
Partner: A brand or shipper whose volume flows through the sort (AMS, GOAT, SimpleHuman, THG, Revolve, Veiled). Network-wide, Sway also carries for national retailers and marketplaces.· Network
PAYG (Pay-as-you-go): A user payment plan seen in Wilson’s Users.· Commercial
Per-parcel fee: Sway’s payment to YNK per parcel sorted, set by the confidential term sheet. Rates, minimums, and billing terms are not reproduced in this demo.· Commercial
Perfect Delivery: An Audit pass — correct POD and location; approve.· Delivery
POD (Proof of Delivery): The photos, completion notes, and geolocation a driver captures at drop-off — reviewed in Wilson’s Audits.· Delivery

Receive (function): Intake of inbound freight. In this sort center the in-custody first scan is performed through Sort.· Scanning
Release Routes: Publishing built routes to drivers in Dispatch so they can be launched.· Delivery
Report reasons: The fixed taxonomy for flagging a bad delivery — misdelivered, geolocation wrong, unsafe/unclear, missing POD/label/address photo, driver didn’t follow instructions, RTS, missing handoff…· Delivery
Reprint label: Re-encoding and reprinting a package label in Label Manager when the original barcode won’t scan (damaged or unreadable).· Systems
Returns pickup: A trip where a driver collects a return from a consumer back to the merchant, the reverse leg of the network.· Delivery
Reverse logistics (returns): The return leg of the chain: collecting items from consumers and moving them back through grading, consolidation, and restock. Sway’s doorstep-returns pickup is its front end.· Industry
Route: A driver’s planned run of stops in Dispatch, with an origin, assigned driver, driver-reliability score, offer price, trip count, DCPP, and scheduled/launched/completed times.· Delivery
RTS (Return to Sender): Sending a misdelivered / other-carrier package back to the partner; flagged to Sway ops.· Operations

Saver: A team member assigned (via the Savers queue) to “save” a flagged delivery — resolving it, noting whether the customer (CX) or driver (DX) was contacted, and escalating via Slack.· Delivery
SCAN 1 — In-custody: The first scan, done via the Sort function, taking each arriving package into Sway’s custody at the hub and marking it for sorting. Green = ok; red = unmanifested, missort, double-dash (no DSP), or unscannable.· Scanning
SCAN 2 — Consolidation: The second scan, done via the Container function: scan the gaylord’s Container-ID QR to set the active market, then scan each package into it. The app checks the package’s market matches the gaylord.· Scanning
Scan throughput (scans/min): Scans per minute per operator, tracked from the PIN sign-in — how fast an employee is scanning.· Operations
Scan-into / scan-off truck: Loading a package onto an outbound truck (scan-into) or taking it off an inbound one (scan-off), so counts reconcile in real time.· Network
Service Type (Expedited / NextDay): The delivery speed tier on a label (Expedited, NextDay) — separate from the carrier/DSP.· Carriers
Shift log: YNK’s own record of every scan (Sway and non-Sway), by carrier, market, and operator. It captures the data Sway doesn’t report back, and drives the Shift Log tab’s by-date analysis.· Operations
Sort (function): The handheld tile used for the SCAN 1 in-custody scan.· Scanning
Sort Center: The facility (YNK / Veiled NJ) where inbound parcels are received into custody, sorted by market, consolidated, and staged for outbound linehaul. Runs a night sort.· Operations
Sort code: The market code in the upper-right of a Sway label (RM-NYC, RM-DC, RM-NJE, RM-PHI, RM-OAK) that tells the sorter which market gaylord a package belongs to. “RM” = ReturnMates, Sway’s former name.· Carriers
Sortation: Receiving parcels into custody and sorting them by destination market, then consolidating each market for linehaul. The stage this operation runs, upstream of last-mile delivery.· Industry
Staging location: A physical pallet/gaylord spot set up per destination (NJ, NYC, PHL, DC Sway, plus SpeedX and T-Force) to consolidate into after the in-custody scan.· Operations
Swaps: A Wilson network-dashboard KPI (shown with Pickups, Packages, Deliveries, and Unders). Its precise meaning is Sway’s; in delivery operations a swap typically refers to reassigning a unit or route from one driver to another.· Systems
Sway app: The handheld scanner app that drives the two scan environments (SCAN 1 Sort, SCAN 2 Container). Runs on shared, PIN-locked devices.· Systems
Sway ops: The Sway side of the partnership: the Head of Operations (primary ops contact) and the ops team that receives the EOS report and coordinates markets and linehauls.· Roles
Sway Select (S): Sway’s own delivery service. Label shows a black “S” box. These are sorted by market for the night linehaul — the only labels that should be in the Sway inbound.· Carriers
Sway Standard / DGD (SpeedX): The SpeedX carrier service. Label shows “sway DGD” and an SPX tracking ID. Any SPX package goes into a designated SpeedX gaylord with no further sort.· Carriers

T-Force (T): A third-party carrier. Label shows a black “T” box. Handled as separate T-Force volume (or flagged a missort if it lands in the Sway inbound).· Carriers
TrackID: A package’s tracking barcode — e.g. SWAY1A0AKT… for Sway Select, SPXAUS104100000809 for SpeedX.· Carriers
Trip: A single stop on a route — a pickup or a delivery. Trips roll up into routes and into the dashboard’s per-hub Pickup / Delivery tallies (Pending → Scheduled → Driver Launched → In Progress → Complete / Canceled / Failed).· Delivery

Unders: A Wilson network-dashboard KPI. In delivery operations this typically counts a shortfall: expected units (manifested or scheduled) that were not scanned or otherwise accounted for.· Systems
Unmanifested package: A package that scans with no manifest record. Set aside and entered manually — first in Label Manager, then Wilson.· Operations
Users (Entities): Delivery recipients in Wilson’s Entities → Users (~3.4M; name, email, address, phone, payment plan/status).· Systems

Veiled NJ: YNK’s sort-center facility (465 Mola Blvd, Elmwood Park, NJ) — the origin hub for Sway’s North-East night sort.· Network

Waiting for Scan: The app’s ready-to-scan state.· Scanning
Wilson: Sway’s admin web (admin.shipsway.com). YNK uses it to print consolidation labels (a QR per gaylord), but it spans the whole operation: Dashboard (KPIs + trips by hub), Dispatch (driver routes), Inventory (Packages / Consolidations / Containers), Entities (Users / Locations), and Tools (Barcode Scanner, Audits, Savers, Delivery Notes).· Systems